Our Return Policy
We Stand Behind Our Products
At Pawslume, your satisfaction is our top priority. We're confident you'll love our premium pet care products, but if for any reason you're not completely satisfied, we make returns easy and hassle-free.
30-Day Hassle-Free Returns
You have 30 days from the date of purchase to return or exchange any item. We want you to feel confident in your purchase, so we've made our return process simple and straightforward.
Return Conditions
To qualify for a return or exchange, items must meet the following conditions:
✓ Unused and Unopened – Products must be in their original, unused condition
✓ Original Tags Attached – All tags and labels must be intact
✓ Original Packaging – Items must be in their original packaging
✓ Proof of Purchase – Include your order number or receipt
How to Initiate a Return
Step 1: Contact our customer service team at manosaelias@gmail.com or use our contact form
Step 2: Provide your order number and reason for return
Step 3: Receive return shipping instructions
Step 4: Ship your item back to us (prepaid label provided)
Step 5: We'll process your refund within 5-7 business days of receiving your return
Refunds & Exchanges
Refunds: Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days.
Exchanges: Prefer a different size or product? We'll gladly exchange your item at no additional cost. Simply let us know what you'd like instead.
Shipping Costs
We provide prepaid return shipping labels for all eligible returns, so you won't pay to send items back to us. We cover the cost because we want returns to be easy.
Non-Returnable Items
The following items cannot be returned:
• Items purchased more than 30 days ago
• Used or opened products
• Items without original tags or packaging
• Items damaged due to misuse or improper care
Damaged or Defective Items
Received a damaged or defective product? We'll make it right immediately. Please contact us within 7 days of delivery with photos of the damage, and we'll send a replacement or issue a full refund.
Questions?
We're here to help! If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out. Our customer service team is happy to assist.
Contact us: manosaelias@gmail.com
Response time: Within 24 hours